Job Description
Who We Are
EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.
Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.
We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.
Job Description
EarthCam is seeking a motivated and customer-focused
Entry-Level Security Services Support Coordinator
to support clients. This role is responsible for supporting customers who use EarthCam’s security camera and video monitoring solutions. This position serves as a key link between customers, engineering, sales, and field services, ensuring systems are properly configured, issues are accurately diagnosed, and users receive fast, clear, and effective support. This customer facing role involves reviewing security footage, troubleshooting hardware, software, and network-related issues, assisting with system setup and product usage, and escalating complex problems with detailed technical documentation. This is a hands-on role for someone who wants to build expertise in video surveillance, security technology, and customer-facing technical support while contributing directly to system reliability and customer success.
Requirements
Responsibilities
Provide first-level customer support for EarthCam’s security camera and monitoring products
Assist customers with basic troubleshooting of hardware, software, and connectivity issues
Review security footage and system data to help identify and resolve common problems
Escalate complex technical issues to senior support or engineering teams with clear documentation
Support customer onboarding, basic system setup, and product walkthroughs
Work with Field Services to ensure installations meet basic technical and performance standards
Document support cases, solutions, and processes in internal systems
Learn product features and best practices to continuously improve support quality
Communicate clearly and professionally with customers and internal teams
Who You Are
Passionate about technology and interested in building a career in security systems and product support
Curious and eager to learn how security platforms, cameras, and software work
Enjoy working with people and thrive in collaborative, team-based environments
A clear communicator with strong written and verbal skills
Able to understand customer challenges and help translate them into practical solutions
Organized, detail-oriented, and comfortable following processes and documentation
Motivated to grow into a subject-matter expert and take ownership of learning the product
Customer-focused, patient, and excited to help users succeed with their technology
Qualifications
Bachelor’s degree is preferred
Experience using relevant technology and equipment preferred (e.g., CCTV or security camera systems)
Basic understanding of data analysis and reporting
Exposure to or understanding of vendor management or working with third-party service providers is a plus
Knowledge of security protocols and procedures is a plus
Benefits
What We Offer
At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.
Our benefits include:
Competitive salaries and performance-based bonuses
100% company-paid health insurance (single coverage)
Dental and Vision insurance
401(k) plan with generous company matching
Paid time off plus paid holidays
Complimentary breakfasts, lunches, and snacks
Team events, BBQs, and our annual company Olympics
We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.
Recruitment Fraud Disclaimer
EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.
Job Tags
Worldwide