Director-Client services Job at Virtusa, New York, NY

  • Virtusa
  • New York, NY

Job Description

"Lean Six Sigma Consultant with 10+ yrs experience implementing end-to-end Lean Six Sigma initiatives to drive transformative process improvements across the healthcare system. 
Should be able to apply Lean Six Sigma (LSS) methodologies, DMAIC frameworks, and change management techniques to optimize clinical and administrative workflows, reduce patient wait times, lower operational costs, and enhance overall quality of care.
Work closely with all stakeholders, hospital leadership, clinical staff (physicians, nurses), and administrative teams to identify bottlenecks, eliminate waste, and foster a sustainable culture of continuous improvement
Lead LSS Initiatives: Plan, facilitate, and execute end-to-end Lean Six Sigma Black Belt/Green Belt level projects using DMAIC (Define, Measure, Analyze, Improve, Control) and Kaizen methodologies.

Workflow & Value Stream Mapping: Map current-state operational workflows across operational areas to identify waste, non-value-added activities, and bottlenecks.

Root Cause Analysis: Utilize statistical tools (e.g., Minitab, Fishbone diagrams, Pareto charts, FMEA) to analyze complex operational problems and develop evidence-based solutions.

Control Plans & Sustainability: Establish robust metrics, KPIs, and visual management controls to ensure process improvements are sustained long-term

Cross-Functional Facilitation: Serve as a trusted advisor to clinical leaders, department managers, and executive sponsors to align projects with strategic health system goals.

Training Workshops: Design and conduct LSS training sessions, Kaizen events, and continuous improvement workshops for staff at all organizational levels"

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